Customer Service Representative
Diabest,Inc.
Perth Amboy, NJ
Posted ago
Diabest,Inc.

We are looking for an exceptional candidate who is willing to go “above and beyond” and is excited about the opportunity for growth and expansion; also is someone who thrives in a fast-paced work environment.  

Must be self motivated, have strong customer service skills, organizational skills and an ability to problem solve. A can-do, pleasant attitude and the ability to work independently is a must. If you are looking for a challenging position, a great office environment with the room to learn and grow, we’d like to meet you.

The Customer Service Representative reports directly to office manager and is responsible for ensuring the smooth daily running of the company. 

Duties include managing phone and e-mail communications, and follow-up calls. This includes fielding phone calls and directing them to the appropriate person, providing updates to patients, acting as the lead resource for administrative and secretarial support and maintaining office files both hard copy and electronic.

The ideal candidate has experience in the medical field, billing or collections, working in a fast paced office environment and can approach this position with strong management and organizational skills with responsibility and commitment. We are looking for a team player with a great attitude who enjoys working with people. Must have prior experience in the medical field and/or billing and collection for DME or Medical professionals.





Responsibilities

  • Primary duties include assisting customers, providing updates, inbound/outbound calling, e-mail communication, coordination and scheduling and following up  
  • Create processes to ensure efficiency
  • Organize work flow, verify insurance eligibility and obtain prior authorization
  • Work in collaboration with team to obtain all necessary documentations
  • Coordinate delivery and installation of equipment


Qualifications
  • Bilingual candidates preferred
  • Excellent written/verbal communication skills
  • Excellent customer service skills
  • Excellent or proficient computer skills
  • Able to work in a fast paced environment
  • Be a team player and well spoken
  • Organization is absolutely necessary
  • Must be punctual and reliable
  • Allied health experience is a PLUS
  • Bilingual candidates preferred
Compensation
$25,000 - $38,000 per year
About Diabest,Inc.

Diabest, Inc- Medical Supply in Perth Amboy focuses on supplying top quality medical equipment to meet specific needs to living a healthy, active, safe and enjoyable life style.

At Diabest, Inc our customers are our top priority. We understand that everyone’s situation is unique and requires special attention to detail, therefore, we will assist each patient when it comes to selecting the right equipment for specific needs. For over a decade we have been providing the public with options regarding health challenges, surgery recovery, mobility limitations, chronic respiratory issues, custom fabricated orthotics, orthosis, diabetic supplies, elderly, sleeping disorder and pediatric rehabilitation.


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