Customer Service Representative
Right Now Air & Solar
Vacaville, CA US
Posted ago
Right Now Air & Solar

Customer Service Representative - Part Time Weekends

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Find patterns in customer complaints and bring them to the team for improvement
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Ensure customer account information is up-to-date

  • Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times
  • Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation
  • Maintain required daily call counts to meet daily, weekly and monthly quotas
  • Maintain complete, accurate, and updated information in the customer database
  • Ensure "Club Memberships" are renewed and preventative maintenance appointments are scheduled for technicians
  • Work with Dispatch to schedule service calls and debrief technicians with accurate customer information
  • Perform administrative duties to assist with the overall efficiency of the operation
  • Provide assistance to other members of the Customer Care team to achieve department and company goals
  • Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
  • Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained
  • Participate in all company-sponsored training classes
  • Maintain a courteous demeanor with customers and associates at all times
  • Maintain a professional image at all times by wearing company-approved apparel
  • Abide by all standards of performance and ethics
  • Follow all safety policies and procedures
  • Perform other duties as assigned

Qualifications
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Display strong communication skills, active listening skills, and personal skills

  • Strong knowledge of Service Titan software a plus
  • 2+ years experience in customer care dispatch scheduling a plus

Compensation
$18 hourly
About Right Now Air & Solar

President and CEO John Neuman started his heating and air conditioning career after graduating from Utica High School in Michigan. Shortly after graduating, he met his wife of 23 years and moved to sunny California. He was hired on with a local Solano-based heating and air conditioning company and worked his way up to general manager. After 12 years of dedicated service, he found the company unwilling to adapt or change and had lost the values of customer service. At that time, John devoted himself to building more than just a heating and air conditioning company.

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