Customer Service Specialist
The UPS Store
Douglassville, PA US
Posted ago
The UPS Store

We are looking for a long term, friendly, team player who wants to call The UPS Stores their home! This team member will deliver world-class customer service to all customers through our everyday retail business solutions. 

He/She receives and processes packages for domestic and international shipment, operates copiers, Multi-functional printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. This team member can manage a fast-paced environment and understands our driving standard to serve to the best of our abilities. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry.

The ideal Center Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast-proactive learner who makes every effort to learn all aspects of the business in the shortest possible time. Knowledge of the Adobe CS suites is a plus.

You will get Sundays off!

Please note that we are not UPS, we are a third party retail store that works in conjunction with UPS.

  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Creating an atmosphere that is fun and welcoming to costumers and team mates
  • Learning how to expertly Pack and Ship items customers bring into the store
  • Learn how to produce quality print products
  • Being an ideal team player

  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Must have 2+ years of customer service experience
  • Out of the box problem-solving ability
  • A can-do attitude that is not satisfied with the status quo
  • Willing to constantly be learning and developing one's self
  • Willingness to be team focus rather than individual focus
  • Must have a high school diploma/GED
About The UPS Store

We extravagantly serve our customer by creating meaningful experiences through mailbox, print, pack and ship, and other small business solutions.

At The UPS Store, we are about more than just packing and shipping. We consistently go above and beyond to ensure the customer leaves beyond satisfied. We believe that diligence is excellence, in ordinary tasks, over time. We are a pair of "The UPS Stores" located in Sinking Spring and Douglassville, PA.

We are looking for people who want to do work that matters, who want to grow themselves professionally, and who want to make a difference in the community. We are problem solvers, team players, and people who constantly grow. Come be a part of the team.

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