Customer Service Specialist
Fit3D
San Mateo, CA US
Posted ago
Fit3D

We’re looking for an enthusiastic, well-spoken, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Ensure customer account information is up-to-date
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

  • Act as the first point of contact for all incoming support calls and text messages
  • Present a friendly and reassuring demeanor while gathering the necessary information required for our Operations team to provide the best service possible as quickly as they are able

Qualifications
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • Verifiable experience with Zendesk is necessary for this role

Compensation
$21 - $23 hourly
About Fit3D

With thousands of 3D body scanners in distribution around the world, Fit3D is making access to body data more accessible than ever. Since 2012, we’ve been developing and enhancing our hardware and software offerings to build a high-performing efficient solution to expediently gather and share body data with our users, their coaches and others. Immediate and accessible 3D body scanning data helps our customers to build better fitness and wellness plans, as well as track wellness and progress.

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