Customer Service Specialist
The Jim Bottrell Real Estate Team
San Marcos, CA US
Posted ago
The Jim Bottrell Real Estate Team

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for assisting our lead Customer Experience Specialist by mitigating service problems and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

  • In-office two times a week (Tuesday and Thursday)
  • 16 hours a week (2- 8 hour shifts/week)

Responsibilities
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Keep track of customer accounts and make updates with new account information as necessary
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Qualifications
  • Display strong communication skills, active listening skills, and personal skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
Compensation
$13 hourly
About The Jim Bottrell Real Estate Team

The Jim Bottrell Team is within the Top 1% of all Realtors in the United States (in closed transactions). The Jim Bottrell Team helped serve over 200 families buy or sell a home in 2019. Jim has earned the Five Star Award for Top Real Estate Agents offering premier customer service for the last 8 years in a row, as featured in San Diego Magazine.

It is quickly realized that we bring a lot more to the table than your typical Real Estate Agents. 

As Jim’s father, a former Major in the United States Marine Corps, told us, “When you have the experience that you have, it pretty much means that Real Estate is what you are going to do in life.”

In Real Estate, just like in the Marine Corps, integrity, leadership, discipline, and a very strong work ethic are critical for obvious reasons. You need somebody you can trust, somebody that will lead you through the process, and somebody that will work hard and smart for you. You can accept no substitutions.

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