Customer Service Specialist
Rob Levine & Associates
San Juan, Puerto Rico
Posted ago
Rob Levine & Associates

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started!

Responsibilities
  • Maintain customer accounts and update with new account information as needed
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Find patterns in customer complaints and bring them to the team for improvement

  • Requesting and collecting medical records and bills from health care providers, such as a physician’s office or hospital.
  • Following up on the request sent weekly. Once received performing data entry services to place the relevant information in a secure database.
  • Manage large amounts of incoming and outbound calls. Identify and assess customers' needs to archive satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution. Follow communication procedures, guidelines, and policies.

Qualifications
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
Compensation
$12 hourly
About Rob Levine & Associates

It takes a strong, exceptional team to help make sure people get the justice they deserve. Rob Levine & Associates, a local law firm specializing in Personal Injury, Social Security Disability, and VA Disability, is growing and we want you to be a part of our success! We pride ourselves on our reputation for being dependable and trustworthy for both our clients and our employees.

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