We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
- Interact with the sales lead to maintain and improve service and product knowledge
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Ensure customer account information is up-to-date
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Create records of customer interactions and follow up to ensure all questions have been answered
- High school graduate, G.E.D. recipient, or equivalent
- Experience working in a customer-oriented atmosphere
- Excellent active listening, interpersonal, and communication skills
- CCC ONE Experience and knowledge
$15 - $20 hourly
About Fetzner Collision
We have been family owned and operated for over 70 years. With a high focus on quality repairs and customer satisfaction.
We have a very low turn over rate. Our benefits are excellent and the pay is competitive with the industry.