Customer Service Specialist
Fetzner Collision
Rochester, NY US
Posted ago
Fetzner Collision
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Ensure customer account information is up-to-date
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
Qualifications
  • High school graduate, G.E.D. recipient, or equivalent
  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills

  • CCC ONE Experience and knowledge

Compensation
$15 - $20 hourly
About Fetzner Collision

We have been family owned and operated for over 70 years. With a high focus on quality repairs and customer satisfaction.


We have a very low turn over rate. Our benefits are excellent and the pay is competitive with the industry.

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