Customer Service Specialist
Envolve
Orlando, FL US
Posted ago
Envolve

This position will be responsible for onboarding new clients, supporting existing clients, and maintaining client relationships. The onboarding process includes account set-up and system configuration, training, and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to the continued use of our product.

Responsibilities
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Identify common customer issues and bring them to the attention of the team
Qualifications
  • Display strong communication skills, active listening skills, and personal skills
  • Experience working in a customer-oriented atmosphere
  • High school graduate, G.E.D. recipient, or equivalent
Compensation
$46,000 yearly
About Envolve

Here at Envolve we are hungry to develop our clients in the telecommunications, sports, finance, healthcare, and non-profit organization customer base. It is what we do best! We help our clients grow through specialized events, and retail and in-store promotions, allowing us to forge a long-term relationships with their customers. Essentially, we enable longevity between the clients and their customer base by making sure that the customer has a clear understanding of the client’s product offerings and receives excellent customer service. Using visual demonstrations and product advice, we provide clients with quantifiable results, which can be analyzed on a daily or weekly basis. 

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