Customer Service Specialist
Farmers Insurance - Janz Agency
Newport Beach, CA US
Posted ago
Farmers Insurance - Janz Agency
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!
Responsibilities
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Apply appropriate changes to consumer policies based on the information provided
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • High school diploma or GED equivalent needed
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Prior work in a customer-facing position or customer service role is required
Compensation
$40,000-$65,000
About Farmers Insurance - Janz Agency

Farmers Insurance - Janz Agency is an Insurance Agency that aspires to win, make a difference, and protect the hard-earned accomplishments and assets of our customers.

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