Customer Service Specialist
Farmers Insurance
Mesquite, TX US
Posted ago
Farmers Insurance

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started!

  • Identify common customer issues and bring them to the attention of the team
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Keep track of customer accounts and make updates with new account information as necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Excellent active listening, interpersonal, and communication skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Experience working in a customer-oriented atmosphere
$25,000 - $35,000 yearly
About Farmers Insurance

We are one of the top Farmer's Districts in the nation. We have cultivated an environment of success.

This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train to take on new roles and more responsibility.

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