Customer Service Specialist
Peco Insurance Agency.
Medley, FL US
Posted ago
Peco Insurance Agency.

We’re seeking a positive, personable customer service specialist for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

Responsibilities
  • Ensure customer account information is up-to-date
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Create records of customer interactions and follow up to ensure all questions have been answered
Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Strong knowledge of customer interface and interaction
  • High school graduate, G.E.D. recipient, or equivalent
Compensation
$13 - $15 hourly
About Peco Insurance Agency.

Peco Insurance Agency is an insurance agency providing the best in commercial insurance. Peco Insurance Agency is currently selling insurance in 32 states. We take service seriously. Year after year, clients are convinced that we provide the best experience of any agency.

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