Customer Service Representative
J Andre Pendleton/DBA State Farm Insurance
Little Rock, AR US
Posted ago
J Andre Pendleton/DBA State Farm Insurance

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Responsibilities
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Position requires a high school diploma or GED equivalent
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Previous customer service experience required for this position
  • A general understanding of insurance policies and schedules is preferred
Compensation
$46,500 at plan commission
About J Andre Pendleton/DBA State Farm Insurance

29 year insurance agent looking to grow the agency. Selling is a requirement.

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