Customer Service Specialist
Weber Inc.
Kansas City, MO US
Posted ago
Weber Inc.

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. This position is an integral part of a customer service environment with an ability to professionally communicate with customers, suppliers, and internal personnel. Perform standard office functions such as data entry, filing, and organizing within the department.

Responsibilities

  • Provide customer support over the phone by taking orders and helping with inquiries
  • Processing all faxed and emailed customer Purchase Orders
  • Enter customer request date and promise date for all orders
  • Perform customer follow-ups by phone and email using reports and our specialized inventory tracking software
  • Enter Delivery Confirmation Dates as “Promise Date” for all non-same day orders and notify the customer of date
  • Provide Tracking details for all orders
  • Keep a clean and presentable workspace
  • Quote Parts and service orders as requested
  • Maintain our parts tracking database by entering invoices, credit notes, and all documents daily
  • Provide “Tier 1” Support as available for all Weber Customers

Qualifications

Education/Experience:

  • High school degree or GED or equivalent work experience in a related field
  • Must have the ability to respond and adjust to changing or new situations
  • Work well in high-stress environments and maintain professionalism in dealing with customers and co-workers
  • Needs to be a self-starter and have the ability to work in unsupervised settings
  • Excellent customer service skills

Language Ability:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or associates of the organization

Math Ability:

  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability:

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

Computer Skills:

  • To perform this job successfully, an individual should be proficient in Microsoft Office, as well as having a working knowledge of database applications and contact management systems. Salesforce Experience a plus

Certificates and Licenses:

  • Current valid U.S. driver's license

Travel:

  • None required

Supervisory Responsibilities:

  • This job has no supervisory responsibilities

Compensation
$16 - $22 hourly
About Weber Inc.

The success of the Weber company is relatively easy to explain: Our convincing performance and service are cause for enthusiasm. With uncompromising high quality, innovative solutions. Our markets are changing at an incredibly high speed. That is why we remain in motion. That's why we are seeking the most talented people who want to work in an environment where they are supported, challenged, and encouraged to think beyond what's possible today. We believe in the perfect portion for our customers as well as our employees.


In addition to a competitive salary, we offer exceptional benefits including:

  • 401(k) with matching
  • Health, Dental, and Vision, Life
  • Disability insurance
  • Employee assistance program
  • Flexible and Health spending accounts
  • Paid time off
  • Relocation assistance
  • Tuition reimbursement

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