Customer Service Specialist for Vacation Rental Company

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

• Find patterns in customer complaints and bring them to the team for improvement
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Regularly meet with sales lead to receive the newest service and product knowledge

• Manage booking inquiries, communicate with guests
• Schedule maintenance and follow-through
• Inspect properties
• Handle guest correspondence
• File insurance claims
• Meet with prospective homeowners

• Strong knowledge of customer interface and interaction
• Must have graduated high school, received a G.E.D. or equivalent
• Display strong communication skills, active listening skills, and personal skills

• Available nights and weekends
• Self-motivated learner
• Proficient computer skills and property management software knowledge
• Team Player
• Customer service oriented

Victory Vacations is a boutique vacation rental management company with approximately 30 homes and rapidly expanding. We have serviced the Galveston area for almost 30 years.