Customer Service Specialist
gjg insurance
Falls Church, VA US
Posted ago
gjg insurance

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

This is a hybrid work opportunity. Must have the ability to come in office but you'll have the flexibility to work from home.

You'll get 2 weeks of paid vacation, 8 paid holidays, and two paid personal days a year.

Responsibilities
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Maintain a record of customer interactions and follow up on their experience with our organization
Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Previous customer service experience required for this position
  • High school diploma or GED equivalent needed
Compensation
$15 - $17 hourly
About gjg insurance

We are a small insurance agency located in Falls Church, Virginia. We have been in business for 11 years and have been recognized by Allstate for our sales and service practice. We focus on providing exceptional service to our insureds in a friendly and thoughtful manner. Our focus is on providing insurance for your home and cars and business.

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