Customer Service Specialist
The Reynolds Team
Chantilly, VA US
Posted ago
The Reynolds Team
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Ensure customer account information is up-to-date
  • Identify common customer issues and bring them to the attention of the team
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Regularly meet with sales lead to receive the newest service and product knowledge

  • Assist The Reynolds Team Network with the continued communication to Met Buyers and Sellers to create long-term communication that delivers true value to our clients they would never want to give up
  • Develop relationships with our clients that help associates reach their specific and unique goals
  • Troubleshoot client challenges and help develop solutions
  • Identify buyer-seller timeframe needs
  • Provide exceptional customer service to requests received
  • Work with the Chief Communications Officer to ensure client satisfaction and increase conversion to sales
  • Possess excellent communication skills, both written and verbal
  • Establish relationships with the clients as an essential partner for their success
  • Act as the voice of the Team Leaders; as the steward of the customer relationship, work cross-functionally to ensure a consistent and strong customer message is embedded in processes
  • Help drive customer strategy and maintain account direction working collaboratively with the Customer Success organization
  • Regularly searching for homes for buyers and sending market updates to sellers
  • Work with the Agent Sales team to support the sales process
  • Update and maintain the database with the most relevant details
  • Must be able to proactively drive accounts with minimal oversight

Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction

  • 2 or more years of customer service experience, preferably in a role requiring communication by phone, email, and chat
  • Proven ability to combine communication and information to deliver solutions that meet or exceed customer expectations
  • Working knowledge of multiple technology systems, applications, and platforms
  • Ability to effectively communicate through all mediums (verbal, listening, written)
  • Proven track record of creating, sustaining & growing relationships
  • Effective in time management skills
  • Ability to perform and deliver in a fast-paced environment
  • Preferred Qualifications: Real Estate industry experience

Compensation
$30,000 plus Commission
About The Reynolds Team

Ranked as one of the top leaders in sales in the country by the Wall Street Journal, Debbie, Sarah, and the entire Reynolds Team attribute their success to always putting their client’s needs first, above all else. This is something that many agents say, but Debbie and Sarah are on a mission to actually DO it by providing their client's several guaranteed programs that take the risk out of selling or buying a home. They have become passionate about providing these guarantees, and at the same time have been making each client feel as though they are their only client.

They have always hired partners to join the team that share their core values! It hasn’t always been easy to find them, but they have found that it is worth the wait to find agents and team members that have the same care and passion that they do! This is an incredible career and an awesome place to work! 

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