Customer Service Specialist
Courtney Rogers State Farm
Beaverton, OR US
Posted ago
Courtney Rogers State Farm
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
Qualifications
  • Must have high school diploma or GED equivalent
  • Prior work in a customer-facing position or customer service role is required
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Knowledge of insurance products and policy schedules is preferred

  • Ability to pass a background check and obtain the needed state insurance licenses.

Compensation
$55,000 - $65,000 Salary plus commissions
About Courtney Rogers State Farm

Our organization, Courtney Rogers State Farm, is located in Beaverton, Oregon. We help customers protect what they value most and help them plan for a solid financial future. We are a full-service agency offering several products and services such as:


  • Auto
  • Home
  • Commercial
  • Life
  • Retirement Planning
  • Bank products
  • Mortgages

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