Customer Service Sales Professional
LCI Partners LLC
Tampa, FL US
Posted ago
LCI Partners LLC

Our fast-growing real estate investment firm is seeking a Customer Service Professional with outstanding phone skills. This is a work from home position, so you need to be organized, motivated, and independent professionals. Previous real estate experience is not necessary.

This job requires a high level of enthusiasm, professionalism, ability to project a positive attitude over the phone and a knack for getting people to feel comfortable talking to you. We are also looking for people who are self-starters, quick learners and have a desire to help people.

This position will involve inbound and outbound calls to/from homeowners in the Tampa Bay Area (primarily in Pasco and Pinellas Counties), who have received one of our marketing pieces about purchasing their home. It is up to you as the Customer Service Representative to manage those calls and create an instant rapport while gathering basic information about their property. As the Customer Service Representative, your primary goal is to set appointments for our House Buying Specialists to meet with the sellers. All information gathered during the call will be entered into our CRM (database) system and leads within the system managed by you.

The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. 

The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. If the job involves managing others, following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of the relationships. 

Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely while working with and for others.

Work from home. No commute.

Looking for someone who is available to work Mon-Thurs 11 am - 8 pm; Fri 9 am - 6 pm, Alternate Sat 9 am-3 pm.

TRAINING will be in Clearwater 1x-2x a week for the first 2 weeks to 1 month. Also monthly In-Person Team Meetings.

  • Create rapport with callers and gauge motivation to sell.
  • Gather information from callers about their property (scripts provided).
  • Set appointment for House Buying Specialists.
  • Enter all information gathered from caller into company CRM (database).
  • Continue to follow up and nurture old leads from our CRM.
  • Must be a self starter/motivated, team player, and doesn't get discouraged with "No's" from seller.
  • Each day different from the next; especially in personal interactions. Fast-paced environment. Multiple projects going simultaneously.
  • Very socially-focused; requires "how can I help you?" attitude. Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring others, fosters the relationship.
  • Adherence to established guidelines and procedures is important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone.
  • Open, flowing communication is important. Position requires working with and through others, especially in a helping role. There is a need for a persuasive, "selling" (rather than "telling") communication style.
  • Team environment: leader must be willing to jump in and roll up his/her sleeves to help out when necessary. Need someone who leads by example, with first-hand knowledge of area of expertise. Strong, friendly follow-up necessary on tasks delegated to ensure proper results.
  • Positive and upbeat individuals who are dedicated to providing excellent customer service to our clients.
  • An active listener who can build excellent rapport with all personality types.
  • Motivated and organized individual who can work from home productively.
  • Enjoys multi-tasking.
  • Build rapport over the phone and enter data into a computer-based CRM system.
  • Individuals who value/prioritize Professional and Personal Growth.
  • MUST reside in the Greater Tampa Bay area.
$400 - $500/week (plus monthly and quarterly bonuses)
About LCI Partners LLC

Company Culture:

We are a small group of very driven and dedicated individuals who work well together as a team and we have a lot of fun doing it! Our company motto is "We don't just buy houses, we help people move forward." 

With that, not only do we all work towards making a lot of money, but it's important for us to help each other reach company and personal goals. We believe in taking ownership over what we do, while conducting ourselves with the utmost integrity and humility. We want people on our team who are invested in their professional and personal growth. We are a growing company looking for individuals who want to grow with us and be a part of the high energy and forward-thinking culture we are looking to build! For more information, please Google us: Lightning Capital House Buyers, Clearwater, FL -

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