Customer Service Representative-Sales Lead Coordinator
Total Climate Control
Boscawen, NH US
Posted ago
Total Climate Control

Total Climate Control is looking to hire a Customer Service Representative.

Responsibilities

  • Provide exceptional customer service and problem-solving by responding to all Inbound calls, Email,s and/or Chat
  • Dispatch calls to technicians
  • Assist customers with new and existing accounts, and account billing
  • Be an active listener who can show empathy and patience
  • Communicate information to a variety of non-technical and technical customers
  • Resolve customer inquiries
  • Work in a fast-paced, high volume, changing environment
  • Learn and strives to gain new knowledge about product and service changes

Qualifications

  • Like people
  • Have great communication skills
  • Stellar attendance and punctuality are a must
  • Be able to multi-task
  • Minimum 1-year customer service experience preferred, waiting tables, cashier experience count.
  • Ability to receive and implement ongoing feedback/coaching
  • Exceptional customer service and interpersonal phone etiquette skills
  • Strong computer application skills with word, Xcel
  • Data entry
  • Deal with upset customers on occasion
  • Strong oral/written communication skills
  • Must be results-oriented
  • Motivated to be a consistent performer

Compensation
$15 - $21 hourly
About Total Climate Control

Total Climate Control provides superior plumbing, heating, and cooling services to homeowners and businesses throughout New Hampshire. Experience the unique combination of courtesy, quality, and over twenty-five years of industry expertise.


Benefits





  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Tuition reimbursement
  • Life insurance
  • 401(k) matching
  • Retirement plan
  • Referral program
  • Employee discount

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