Total Climate Control is looking to hire a Customer Service Representative.

• Provide exceptional customer service and problem-solving by responding to all Inbound calls, Email,s and/or Chat
• Dispatch calls to technicians
• Assist customers with new and existing accounts, and account billing
• Be an active listener who can show empathy and patience
• Communicate information to a variety of non-technical and technical customers
• Resolve customer inquiries
• Work in a fast-paced, high volume, changing environment
• Learn and strives to gain new knowledge about product and service changes

• Like people
• Have great communication skills
• Stellar attendance and punctuality are a must
• Be able to multi-task
• Minimum 1-year customer service experience preferred, waiting tables, cashier experience count.
• Ability to receive and implement ongoing feedback/coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills with word, Xcel
• Data entry
• Deal with upset customers on occasion
• Strong oral/written communication skills
• Must be results-oriented
• Motivated to be a consistent performer

Total Climate Control provides superior plumbing, heating, and cooling services to homeowners and businesses throughout New Hampshire. Experience the unique combination of courtesy, quality, and over twenty-five years of industry expertise.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Tuition reimbursement
• Life insurance
• 401(k) matching
• Retirement plan
• Referral program
• Employee discount