Customer Service Representative - Property & Casualty Insurance
Rural Mutual Insurance
Madison, WI US
Posted ago
Rural Mutual Insurance

Become a valuable member of our farm and commercial customer service team. Remote/hybrid work options are available. Rural Mutual is a Wisconsin-based property and casualty company, known for strong financial performance and strength. Our success and recognized reputation in the marketplace create stability and opportunities for our employees. We are employee and family-oriented and offer a variety of benefits, which promote a healthy balance of work and home life.

Rural Mutual has been recognized by the Ward Group as one of the top 50 property and casualty insurance companies in the country for the 13th consecutive year and is rated “A+” by AM Best.

We have also been named one of Madison Magazine’s “Best Places To Work”.


  • Process policy transactions by reviewing Farm and Commercial new business, changes, and renewals based upon written underwriting guidelines and accurately complete service requests including entering information into the appropriate computer system in a timely manner. Work with internal/external underwriting staff to resolve coverage questions
  • Answer Inquiries from Agents, Agent Assistants Customers, and 3rd parties by receiving questions regarding the policy or billing via telephone, workflow software, FAX, electronic mail, Internet, or written requests and respond accurately, promptly, and in a professional manner
  • Maintain an acceptable productivity and quality level by working with Team Leader to understand processes and procedures and effective use of the systems to reach and maintain productivity and quality levels according to departmental standards
  • Contributes to team effort by accomplishing related tasks as needed
  • Complete other duties as assigned


  • Two years of office experience, preferably in property and casualty insurance
  • Accurate keyboarding skills of 55 WPM
  • Proficient PC skills
  • Effective written and verbal communication skills
  • Excellent telephone skills
  • Ability to keep information confidential
  • Ability to multi-task on a PC while conducting telephone conversations
  • Team player
  • Proven customer service experience

About Rural Mutual Insurance

At Rural Mutual Insurance, we have been protecting what we value in Wisconsin since 1934. Our reputation as one of the top 50 property and casualty companies in the country was built delivering on that promise exclusively for Wisconsin farms, businesses, and families. We provide Auto, Home, Life, Farm, and Commercial insurance throughout the state of Wisconsin. We have a network of more than 150 Agents in 100+ locations across the state. Our agents live and work in your communities. We understand your needs and work as hard as you do to ensure you are well-protected with coverage that is best for you. We prevent situations from becoming problems. Because we only do business in Wisconsin, we make sure that premiums paid here, stay here to keep Wisconsin strong. Since our founding, we have been headquartered in Madison.

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