Customer Service Representative
Brightway Insurance, The Rock Agency
Wichita, KS US
Posted ago
Brightway Insurance, The Rock Agency
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Apply appropriate changes to consumer policies based on the information provided
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • High school diploma or GED equivalent needed
  • You must have previous customer service experience for this position
  • Knowledge of insurance products and policy schedules is preferred
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
$30,000 - $40,000 yearly
About Brightway Insurance, The Rock Agency

Brightway, The Rock Agency, is not your typical independent insurance agency. We’re a Brightway agency, which means we have relationships with many insurance companies and can offer clients expert advice as well as more choices than any other independent agent.

We are passionate about offering our clients & referral partners top-notch service & products. We empower & support our agents in coaching, marketing, support, superior training, and technology.

We believe in having fun, and building relationships built on trust and mutual respect. We are seeking an individual who can plan and achieve prospecting and sales targets while providing a first-class experience to all customers that enhances the company brand.

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