Customer Service Representative
Weston, FL US
Posted ago

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!

Responsibilities
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
Qualifications
  • Must have high school diploma or GED equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Prior work in a customer-facing position or customer service role is required
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Knowledge of insurance products and policy schedules is preferred
Compensation
$36,000 - $60,000 per year

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