Customer Service Representative
Southwind Mortgage Inc
West Palm Beach, FL US
Posted ago
Southwind Mortgage Inc

We are looking for a full-time, 30-40 hours per week, Clerical Customer Service Staff Member to work in our office setting.

Responsibilities

The person in this position will be responsible for the following:

  • Answering phones and relaying messages via phone, e-mail or text as needed
  • Requesting documents from clients, staff and other sources via the phone, and e-mail or software portals
  • Reviewing documents received via e-mail, mail or in-person to be sure they are correct
  • Organizing documents according to a specific order
  • Scanning documents to computer to either attach to email or to drag and drop to specific computer files
  • Walking clients through computer portals to e-sign documents
  • Completing other manual or computer clerical work

Qualifications

A qualified candidate will possess the following skills to succeed in this position:

  • Possess great attention to detail
  • Able to understand and work comfortably with numbers
  • Have a desire to help clients understand how to provide, e-sign or complete necessary forms
  • Possess the patience to nicely request what documents are needed from the client or others
  • Possess writing skills
  • Possess strong computer skills and be at ease learning new software programs that could change fairly frequently

Compensation
$12 - $14 per hour commensurate with experience
About Southwind Mortgage Inc

Southwind Mortgage, Inc. is a Mortgage Broker business located in West Palm Beach Florida providing a full range of mortgage services to consumers for nearly 25 years.

Our licensed loan originators, loan processors and customer service support staff serve our clients throughout the Sunshine State. Our motto, "Where it's all about you"TM, represents our commitment to our employees and prospective clients.

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