Customer Service Representative
Transcosmos OmniConnect, LLC
Tempe, AZ US
Posted ago
Transcosmos OmniConnect, LLC

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Customer Service Representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

After 2 to 3 weeks of training, we allow remote work opportunities.

We are an equal opportunity employer.

Responsibilities

  • Interact with the sales lead to maintain and improve service and product knowledge
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Ensure customer account information is up-to-date
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Qualifications

  • Strong knowledge of customer interface and interaction
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D. or equivalent

Compensation
$13.50 hourly
About Transcosmos OmniConnect, LLC

Transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. We serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.

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