Customer Service Advisor
The Poke Company
Tampa, FL US
Posted ago
The Poke Company
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Create records of customer interactions and follow up to ensure all questions have been answered
Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Previous work in a customer-facing position
Compensation
$15 hourly base + tips
About The Poke Company

You are our Culture! You love to serve people and create experiences!

You are Outgoing & Persuasive, Very People Oriented, Optimistic, possess strong Communication Skills, and Like to have Variety in your day!

You are Supportive & Persuasive, a Good Team Player. You Create Good Will & Trust with others and provide Excellent Customer Service!


The Poke Company believes in investing back into our community! We regularly participate in community events and contribute to local charities! We're often spotted performing demos out in town. Come work for a great company and become a part of something bigger.


*All positions provide competitive wages based on exp. + tips*

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