Customer Service Specialist
Michael Popwell State Farm
Suwanee, GA US
Posted ago
Michael Popwell State Farm
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Identify common customer issues and bring them to the attention of the team
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
Qualifications
  • High school diploma, G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
Compensation
$35,000 - $45,000 yearly
About Michael Popwell State Farm

We are one of the top producing State Farm Agencies in the State with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Our office is located in Suwanee.
  • We have 12 years of combined insurance experience in our office.
  • Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

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