Customer Service Representative
Daniel Akin Insurance Agency LLC
Sunnyvale, TX US
Posted ago
Daniel Akin Insurance Agency LLC
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Make accurate modifications to consumer policies depending on the information supplied
  • Position requires a high school diploma or GED equivalent
  • You must have previous customer service experience for this position
  • Display strong communication skills, active listening skills, and personal skills
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • A general understanding of insurance policies and schedules is preferred
$45,000 yearly
About Daniel Akin Insurance Agency LLC

We are a team-friendly environment with a passion to succeed and meet monthly sales goals. You must be able to stay motivated and engaged daily to meet goals. As goals are met you will be compensated for your performance.

We offer amazing benefits:

  • Paid vacation 
  • Medical, Dental, Vision, Life & Health insurance 
  • Paid time off
  • Growth opportunity
  • Base pay + commission
  • Performance-based incentives

We are looking to build a strong sales team to overcome objections and reach goals effectively individually and as a team member! We look forward to speaking with you.

*Applicants must be willing to pass a background check*

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