Customer Service Associate
Transcosmos Stevens Point
Stevens Point, WI US
Posted ago
Transcosmos Stevens Point

After 3-4 weeks of training and 2 weeks in office, we are offering remote working from home.

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

We are an equal opportunity employer.

Responsibilities
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Interact with the sales lead to maintain and improve service and product knowledge
Qualifications
  • Experience working in a customer-oriented atmosphere
  • Display strong communication skills, active listening skills, and personal skills
  • High school graduate, G.E.D. recipient, or equivalent
Compensation
$12.50 hourly
About Transcosmos Stevens Point

transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. transcosmos solutions serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.

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