Customer Service Representative
WhiteWater Express Car Wash
Spring, TX US
Posted ago
WhiteWater Express Car Wash

WhiteWater Express Car Wash is a leadership-based company that just happens to wash cars. Our mission is to make a positive difference in our employees’ lives, not only professionally but in their personal lives as well. We are growing and expanding rapidly, with 68+ locations in Texas, Oklahoma, Ohio, Kentucky, and Michigan.

Because of our ongoing company growth, we’re looking for a Customer Service Representative to join our Corporate office team in Tomball, TX!

What we offer:
•      Great office environment with positive team interactions
•      Growing company with opportunities for professional development and advancement
•      Competitive pay: Hourly rate of $15-$17
•      Health benefits (medical, dental & vision)
•      Company-paid life insurance 
•      Generous paid time off accrual
•      Professional/personal development classes
•      Free car wash membership
•      401 (k) retirement plan with company matching 

Responsibilities

  • Assist customers daily with member management
  • Address customer inquiries, feedback, and requests through email and phone communication
  • Analyze customer feedback, reviews, and concerns, and provide reporting on trends
  • Online reputation management and responses (Google Reviews, Yelp, etc.)
  • Handle incoming phone calls and address accordingly
  • Managing daily administrative tasks to ensure the Marketing department and corporate office run smoothly
  • Manage emails, letters, packages, phone calls and other forms of correspondence
  • Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
  • Communicate and interact with multiple departments to perform any other duties and execute special projects as assigned

Qualifications

  • Two or more years of customer service experience
  • Strong communication skills, both written and verbal
  • One year of proven sales background preferred
  • Sales background ideal
  • Proficient in Microsoft Office
  • Excellent writing, editing, grammar skills, and attention to detail
  • Strong organization skills and ability to keep track of multiple projects
  • Must complete a pre-hire background check and driving history review

Compensation
$15 - $17 hourly
About WhiteWater Express Car Wash

WhiteWater Express Car Wash is a leadership-based company that just happens to wash cars. We’re growing and expanding rapidly, with 68+ locations in Texas, Oklahoma, Ohio, Kentucky, and Michigan.


WhiteWater Express Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify program.

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