Customer Service Representative
Margaret's the Couture Cleaner
San Diego, CA US
Posted ago
Margaret's the Couture Cleaner

Are you tired of not being home for dinner, working all weekend and planning your life around an inconsistent work schedule? If you’re looking for regular hours and working in a clean and nice environment, then this is your job!

Margaret’s the Couture Cleaner is looking for outgoing, confident, responsible and personable individuals looking to provide an excellent customer experience to regular and loyal customers as well as new customers. Are you passionate about helping others and want to be in an environment that provides training and mentoring and encourages self-growth and development? Do you love fashion and would love to learn about textiles and garment care? Would you be excited to work

If so, we’d love to have you join our team.

We are a family-run business of four generations that provides very high-quality dry cleaning, laundry, handbag and leather cleaning and restoration, wedding gowns, etc. to the Southern California area. Treating our team as a business family has resulted in an incredibly low staff turnover among our 80 plus SoCal employees. We are searching for an enthusiastic, creative, and highly reliable customer service superstar to be the face of our company and create a fantastic customer experience,

As part of the Customer Service team, you will be responsible for building relationships with customers, check-in orders, helping resolve customer complaints, and maintaining store appearance. You will also be accountable for meeting predetermined KPIs, tracking customer orders, customer retention and communicating with the rest of the team.

We offer an enjoyable workplace with a competitive wage, paid vacation, sick days, 401K, Medical and dental insurance. In addition, we are a continuously growing company that provides paid training and development opportunities so our associates can grow with us both professionally and personally. Our team works hard and has fun together!

If this is the type of opportunity you are looking for, please apply now to become one of our valued team members!

Responsibilities

  • Building Relationships with existing customers as well as new ones
  • Customer Retention
  • Check-in orders
  • tracking customer orders
  • Helping resolve customer complaints

Qualifications

  • Previous Customer Service experience
  • Dry Cleaning or Retail experience is a plus

Compensation
$16 - $20 hourly
About Margaret's the Couture Cleaner

We’ve been a family-owned and run business for 4 generations, and treating our team as our family has resulted in an incredibly low turnover amongst our 80+ SoCal employees over the years.

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