Customer Service Representative
Got Credit?
Red Bank, NJ US
Posted ago
Got Credit?
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities

  • Ensure we have the required documents from clients to begin the credit repair process
  • Schedule calls with clients to discuss products and service questions, general information, and complaints
  • Ensure client account information is up-to-date
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Solve client problems and find the best possible solutions
  • Resolve client complaints in a friendly and timely manner to ensure high customer satisfaction
  • Refer to client scripts when working through difficult situations and refer to a supervisor, if necessary
  • Following up with existing clients
  • Communicate with clients via phone and email
  • Help clients navigate Got Credit'/s website (thegotcreditacademy.com)
  • Attend weekly Zooms for training with clients
  • Provide knowledgeable answers to questions about improving personal and business credit
  • Work closely with the team lead to stay up-to-date on service and product knowledge
  • Become a product expert and understand each client's needs to provide real, effective solutions and deliver exceptional customer service

Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Experience working in a customer-oriented atmosphere

  • Desire to provide the best possible experience for our customers
  • Thrive in a fast-paced environment with coaching support
  • Must have reliable transportation
  • Dedicated workspace/office in home

Compensation
$40,000 - $55,000 yearly
About Got Credit?

We are the number one personal and business credit coaching program. We empower the community so that they can generate opportunities through credit.


In order to fulfill our mission, we are always looking to expand and grow our team.


Our Core Values:


  • We work together as a team.
  • We treat others with respect.
  • We don’t make excuses.
  • We take accountability for our actions.
  • We do everything with integrity.

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