Colin deSouza Agency, Inc.
Full-Time In-Office Position
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Keep track of customer accounts and make updates with new account information as necessary
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Regularly meet with sales lead to receive the newest service and product knowledge
- Experience working in a customer-oriented atmosphere
- Display strong communication skills, active listening skills, and personal skills
- Must have graduated high school, received a G.E.D. or equivalent
$30,000 - $60,000 yearly DOE
About Colin deSouza Agency, Inc.
Our local Raleigh insurance agency is 10 years old and we have won performance awards in every year of existence. We are a team of top-performers that works together to hit goals and grow professionally. We are backed by Allstate's products, marketing, and financial stability. We are always growing and looking for talent.