Customer Service Representative
The Cobblers
Miami, FL US
Posted ago
The Cobblers
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Record customer interactions and follow up on their experience with our company
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Identify common customer issues and bring them to the attention of the team

  • Receive and process orders and payments sent by customers 
  • Quote and/or calculate the services to be charged to the customer 
  • Provide customers with accurate information pertaining to tracking orders, estimated delivery dates, pricing, and availability of products and services
  • Efficiently resolve customer request, questions and complaints frequently 
  • Follow up on pending orders, shipment, and backorders 
  • Evaluate and assist in item replacement and submit for approval 
  • Generate and repeat sales by providing product and service information in a timely manner 
  • Determine customer requirements and expectations in order to recommend specific product solutions 
  • Proactively recommend items needed by customers to increase satisfaction and transaction profitability 
  • Proactively manage independent ticket queues

Qualifications
  • Previous work in a customer-facing position
  • Must have graduated high school, received a G.E.D. or equivalent
  • Display strong communication skills, active listening skills, and personal skills

  • 1 Year of Customer Service/Sales preferred 
  • Energetic and driven to achieve goals 
  • Able to work in a multifaceted, customer service-oriented team 
  • Effective time management, organization, and multi-tasking skills 
  • Maintain professionalism, diplomacy, sensitivity, and tact 
  • Excellent people and customer service skills 
  • Strong telephone skills/etiquette 
  • Proficient in Microsoft Word and Excel 
  • Experience using Zendesk, Odoo, Shopify, or similar preferred 
  • Strong written and verbal communication skills 

Compensation
$12 - $18 hourly
About The Cobblers

The Cobblers is one of the fastest-growing companies in America. We are committed to delivering world-class restoration, repair, and cleaning services to high-quality leather goods and premium sneakers.


The Cobblers is a brand that represents new ways of thinking, creating innovative, circular processes for the development of our product-service offerings. Special items deserve a second life. We champion “revival and re-use” over the disposable and the replaceable. Pollute not. Waste Not. That's what we do when we bring your favorite shoes and handbags back to life.


Life at The Cobblers is about sharing responsibility and creating great work together. We take great pride in the many unique perspectives and expertise that our team brings to the table every day. We are committed to offering equal opportunities to all employees and welcome applicants irrespective of age, sex, race, ethnicity, disability. 

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