Customer Service Representative
The Foy-Cross Group
Maple Grove, MN US
Posted ago
The Foy-Cross Group
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Keep track of customer accounts and make updates with new account information as necessary
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Find patterns in customer complaints and bring them to the team for improvement
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

  • Follow up with prospects via email, phone calls, and other forms of communication to add them to the sales pipeline and generate qualified real estate leads
  • Give accurate monthly and quarterly sales reports to the team to show progress toward company goals
  • Qualify the incoming leads you generate for appointments with realtors and field agents to provide quick response times and meet their needs
  • Expand our client base by identifying business opportunities in target regions
  • Use CRM to compile a list of all leads to ensure agents have up-to-date information to move through the listing and closing process
  • Manage the sales database through the sales cycle

Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
Compensation
$45,000 - $50,000 + commission
About The Foy-Cross Group

The Foy-Cross Group is committed to giving all our clients world-class service. We excel in serving first-time home buyers, new construction, acreage properties, and land development. So whether you want to live in town or out of town, we will help you find the best options. We believe in a seamless transition whether you're buying or selling!

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