Customer Service Representative
Katie Brazil - State Farm
Livermore, CA US
Posted ago
Katie Brazil - State Farm

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open Insurance Customer Service Representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Responsibilities
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Demonstrate accuracy in processing client policy modifications based on the data given
Qualifications
  • Must have high school diploma or GED equivalent
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Display strong communication skills, active listening skills, and personal skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Previous customer service experience required for this position
Compensation
$40,000 - $70,000 yearly
About Katie Brazil - State Farm

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

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