Customer Service Representative
Pure Plumbing
Las Vegas, NV US
Posted ago
Pure Plumbing

Why You Will Choose Us

At Pure Plumbing & Air, Our team is growing, and we’re looking for our next problem-solving call center representative. Our mission is to deliver a phenomenal service while protecting the health of the nation. We know that dealing with plumbing challenges can be a huge burden and it is our job to make sure that every customer has peace of mind from the moment they call us. We have built our extraordinary reputation by ensuring that our plumbers and staff always uphold our core values. Service, Honor, Growth, Systems, and Fun are what we stand for. As a Pure Plumbing & Air member, you will be part of a family that supports you and sets you up for success because at Pure we know that working together makes us stronger. Join us in our mission to deliver phenomenal services to our community in Las Vegas, NV.

Who We Are Looking For

Our company of hard-working, positive individuals is in need of a Full-Time CSR. Our ideal candidate will have a positive mindset, be committed to excellence, and exemplify utmost professionalism, and impeccable integrity. We believe strongly in promoting from within; meaning, opportunities for advancement are available!

Responsibilities

What You Will Be Doing

Your mission coming into work every day will be to deliver a phenomenal service experience to every customer! On a daily basis you will be using your up-beat and solution-based attitude to schedule our customers through phone, email, online chat or social media. You will be communicating with your team members and aid in projects where assistance is needed. Most importantly, you will be helping our customers and enjoy the perks of this rewarding position.

Key Job Responsibilities

  • Answer a high level of incoming phone calls from our customers and vendors in a professional and courteous way
  • Respond promptly to customer inquiries (phone, email, online chat or social media)
  • Provide product and service information to customers
  • Research, identify, and resolve customer complaints or escalate to supervisors if needed
  • Properly document customer interactions, transactions, comments and complaints
  • Perform outbound sales calls for memberships
  • Complete call logs and reports
  • Communicating and coordinating with colleagues as necessary
  • Perform routine tasks and additional projects assigned
  • Work independently and in a team environment
  • Ensure customer satisfaction and provide professional customer support

Qualifications

Qualification and Skills

  • 1 or more years of experience providing exceptional customer service
  • Strong phone contact handling skills and active listening
  • Minimum of a high school diploma or equivalent
  • Friendly, patient and empathetic demeanor when dealing with upset customers
  • Confident using computers and software
  • Thorough and Detail Oriented
  • Adaptability and Flexibility


Compensation
$15 - $17 hourly
About Pure Plumbing

Pure Plumbing first opened its doors back in May 2013 as a small, family-owned plumbing business that simply wanted to do things right for our customers. This straightforward and old-school way of doing business quickly flourished, and we grew at an astronomical rate into one of the Las Vegas area’s leading plumbing companies. We are now breaking into HVAC and looking to grow our team.


What You Should Expect from Us

  • Paid training
  • Full-Time Employment
  • Health Insurance Benefits (Medical, Dental, and Vison)
  • Sick and Vacation Pay
  • Opportunities for Growth
  • Supportive team members and leadership
  • Professional development trainings
  • A FUN work environment


Submit your application today and become part of our Pure Plumbing Family!

Work Remotely

  • No


Job Type: Full-time

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