Insurance Customer Service Representative
Jason Cardwell Agency
Knoxville, TN US
Posted ago
Jason Cardwell Agency

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, excellent earning potential, and can’t wait to get started!

  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Ensure customer account information is up-to-date
  • Find patterns in customer complaints and bring them to the team for improvement
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

  • Service customers' policies - make necessary changes, billing, account updates, etc.
  • Process quotes for customers

  • Display strong communication skills, active listening skills, and personal skills
  • Strong knowledge of customer interface and interaction
  • High school graduate, G.E.D. recipient, or equivalent

  • Valid Tennessee Property and Casualty Insurance Producer License

$20,000 - $45,000 at plan per year
About Jason Cardwell Agency

Growing agency looking for a new member of our team to help clients with auto, home, life, and commercial coverage.

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