Customer Service Representative
Our Home Enterprises
Knoxville, TN US
Posted ago
Our Home Enterprises
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Record customer interactions and follow up on their experience with our company

  • Coordinating community outreach and company culture events
  • Maintain positive NPS scores
  • Track and respond to client reviews on and any and all company social platforms
  • Track and mail past client care packages
  • Office management duties as needed

Qualifications
  • Display strong communication skills, active listening skills, and personal skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Strong knowledge of customer interface and interaction
Compensation
$15 hourly
About Our Home Enterprises

Work with an incredible team of enterprisers. We run full-service real estate operations including Real Estate Brokerage, Mortgage Company, Property Management, Insurance, and Construction services.


We run the number one real estate team for our brokerage in the state of Tennessee. Come work with one of the topmost secure brokerages in the state!


Youtube: https://www.youtube.com/channel/UCPifRTXU4NAErOY1ZizZ4uA

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