Customer Service Representative
YES Contracting Services LLC
Johnson City, TN US
Posted ago
YES Contracting Services LLC
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Maintain customer accounts and update with new account information as needed
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction
Compensation
$28,000 - $34,000 yearly
About YES Contracting Services LLC

YES Contracting Services, LLC is a licensed general contractor in TN, NC, and VA. We specialize in Roofing & Exterior Construction ("Your Exterior Solution") in the Tri-Cities of eastern TN, Southwest VA and Asheville, NC markets for both homeowners, property managers, commercial jobs and new construction projects. We are a quick-paced, construction company specializing n Roofing, Gutters, Siding, Windows and Doors. At this time, we are looking for innovative team members that want to work with a fast-growing. family-owned company that offers competitive salaries, benefits and a morally good culture to work within. Your Exterior Solution, We are bringing professionalism to a non-professional industry.

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