Customer Service Associate
NC Farm Bureau Mutual Insurance Company
Harrisburg, NC US
Posted ago
NC Farm Bureau Mutual Insurance Company
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Ensure customer account information is up-to-date
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Regularly meet with sales lead to receive the newest service and product knowledge

  • Become proficient with the total Farm Bureau program and benefits in order to answer questions and/or refer members to the appropriate contacts. More in-depth participation in these activities may be required
  • Obtain an in-depth understanding of property and casualty insurance
  • Attend training classes as needed for professional development and to perform assigned tasks with accuracy and efficiency. (Travel may be required.)
  • Develop skills with word processing software and spreadsheet software to perform tasks to assist in the day-to-day operation of the office
  • Handle basic administrative duties such as filing, incoming mail, etc
  • Develop and expand knowledge to use the Internet as needed to send messages or to retrieve information to assist members, board of directors, agents, and other county support staff
  • Develop a proficient knowledge base of the mainframe, PC, and Internet systems used in order to provide customer service and assistance to members/insureds
  • Process pending and 2nd requests for all lines of business according to established procedures
  • Be proficient in taking information for change requests for all lines as assigned within the county when no interpretation of coverage issues is required
  • Provide assistance to agents, associate agents, field reps, members, county president, board of directors, and county support staff as needed or assigned, within the current level of training
  • Provide phone coverage, answer questions, and give information to callers, within the current level of training. Route calls to appropriate individuals when necessary
  • Become familiar with the procedures for handling payments for Blue Cross/Blue Shield and for providing contact numbers, when needed. Refer other questions to agents or associate agents as applicable
  • Become familiar with satellite offices, if applicable, and perform duties within the current level of training when needed
  • Become familiar with county file retention procedures, and perform purges to county files using the approved retention schedules with supervision within the county
  • Begin to attend organizational meetings, as deemed necessary
  • Begin training on initial Level 2 tasks, if/when feasible
  • If determined to be a candidate, complete licensing procedure for property and casualty
  • Be familiar with basic customer service principles including phone etiquette, handling difficult customers, etc
  • Become familiar with office personnel as well as office procedures, expectations, hours, dress, etc
  • Other duties as deemed necessary

Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position

  • Experience with use of PC, word processing, and spreadsheet software preferred
  • Must work well with others and be flexible to handle numerous duties daily in a professional manner, including assistance to members or customers in the county office as well as on the phone
  • Good organizational skills preferred
  • Professional attitude and dress required

Compensation
$15 - $17 hourly
About NC Farm Bureau Mutual Insurance Company

We are proud to be a part of the Farm Bureau family of companies. North Carolina Farm Bureau is a private, non-profit general farm organization protecting the interests of farm and rural families across North Carolina.


Together with our North Carolina Farm Bureau members, we have built the largest domestic property and casualty insurance company in the state. Based in Raleigh, our Mutual Insurance Company is owned and controlled by our policyholders through an elected Board of Directors.

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