Customer Service Representative
Keller Williams Complete Realty
Hamilton, ON CA
Posted ago
Keller Williams Complete Realty

The Keller Williams Complete Realty office in Hamilton, Ontario is growing and we are currently seeking one full time Customer Service Representative and one part time person for the same role.

We have a need to fill a full time position Monday to Friday. We also have a need to fill a part time position for evenings and weekends.

We appreciate your interest in Keller Williams.


This is a fast paced reception and front desk role that provides an exceptional first impression experience to Market Center Agents, Clients and other office staff.

  • Answering the phones in a pleasant and helpful manner
  • Welcoming guests and associates
  • Booking and confirming appointments
  • Responding to emails in a timely and courteous manner
  • Managing cleanliness and professional appearance of the office and training room
  • Restocking and refilling supplies
  • Maintaining a “How can I help you/How can I make your day better” attitude
  • Escalating situations when necessary
  • Following the daily/weekly/monthly checklists
  • Following brokerage policies and procedures.
  • Fostering a warm and respectful work environment that upholds Keller Williams Belief System


  • Experience in customer service and handling difficult situations
  • Friendly phone demeanor and ability to answer a multi-line phone system
  • Strong verbal and written communication skills
  • Excellent organizational skills
  • Ability to manage, organize, and execute events and multiple projects
  • Strong interpersonal skills and friendly attitude
  • Proficiency in the use of Microsoft Office Suite
  • Ability to type/keyboard quickly and accurately
  • Effective listening skills
  • Previous Real Estate experience is an asset
  • Knowledge of Broker Loading is an asset

About Keller Williams Complete Realty

Keller Williams® Realty, Inc. is the largest global real estate company by agent count with over 160,000 real estate agents, operating in more than 700 offices across the globe. Keller Williams Realty stands out from other real estate firms in many ways, yet four areas in particular define us as an industry innovator and leader: Education, Technology, Wealth Building and Culture.

At Keller Williams, we believe in building careers worth having, businesses worth owning, and lives worth living, experiences worth giving and legacies worth leaving– and we make it OUR business to create these opportunities for our Agents and our Team Members.

With a recent endorsement from Training Magazine as ‘The World’s Number 1 Training Organization’ and Forbes Magazine 'Happiest Place to Work' in 2018, Keller Williams is setting the industry standard in Education, Production, and Exceptional Customer Experiences.

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