We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
- Maintain customer accounts and update with new account information as needed
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Find patterns in customer complaints and bring them to the team for improvement
- Record customer interactions and follow up on their experience with our company
- Previous work in a customer-facing position
- Must have graduated high school, received a G.E.D. or equivalent
- Excellent active listening, interpersonal, and communication skills
15 - 18 hourly
About Farmers Insurance
We are one of the top Farmer's Districts in the nation. We have cultivated an environment of success.
This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train up to take on new roles and more responsibility