Customer Service Representative
Farmers Insurance
Fort Worth,
TX
US
Posted
ago
Farmers Insurance
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
- Maintain customer accounts and update with new account information as needed
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Find patterns in customer complaints and bring them to the team for improvement
- Record customer interactions and follow up on their experience with our company
Qualifications
- Previous work in a customer-facing position
- Must have graduated high school, received a G.E.D. or equivalent
- Excellent active listening, interpersonal, and communication skills
Compensation
15 - 18 hourly
About Farmers Insurance
We are one of the top Farmer's Districts in the nation. We have cultivated an environment of success.
This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train up to take on new roles and more responsibility
APPLY NOW
