Customer Service Representative
Farmers Insurance
Fort Worth, TX US
Posted ago
Farmers Insurance
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Maintain customer accounts and update with new account information as needed
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Find patterns in customer complaints and bring them to the team for improvement
  • Record customer interactions and follow up on their experience with our company
Qualifications
  • Previous work in a customer-facing position
  • Must have graduated high school, received a G.E.D. or equivalent
  • Excellent active listening, interpersonal, and communication skills
Compensation
15 - 18 hourly
About Farmers Insurance

We are one of the top Farmer's Districts in the nation. We have cultivated an environment of success.


This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train up to take on new roles and more responsibility

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