Customer Service Representative
Transcosmos FORT MEYERS
Fort Myers, FL US
Posted ago
Transcosmos FORT MEYERS

After 2 weeks of training allowing temporary remote work.

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

We are an equal opportunity employer.

Responsibilities

  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Find patterns in customer complaints and bring them to the team for improvement
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Ensure customer account information is up-to-date


Qualifications

  • High school graduate, G.E.D. recipient, or equivalent
  • Strong knowledge of customer interface and interaction
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills


Compensation
$12 - $16 hourly
About Transcosmos FORT MEYERS

Transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. We serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.

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