Customer Service Representative
State Farm
Fairbury, IL US
Posted ago
State Farm
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
  • Make accurate modifications to consumer policies depending on the information supplied
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
  • Prior work in a customer-facing position or customer service role is required
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Excellent active listening, interpersonal, and communication skills
  • Must have high school diploma or GED equivalent
  • Knowledge of insurance products and policy schedules is preferred

  • Current Illinois Property and Casualty license preferred.

About State Farm

There has never been a better time to join State Farm! Our office is growth-oriented with a strong focus on servicing our existing clients. With two State Farm locations, our office is year after year ranked among the top 5% of all State Farm offices across the country. If you are looking for an exciting career with unlimited income potential, a career with our office is the place to be. Control your own success while having the opportunity to learn how you can quickly become a State Farm agent through our agency aspirant program.

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