Customer Service Representative
The UPS Store
Douglassville, PA US
Posted ago
The UPS Store
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Maintain customer accounts and update with new account information as needed

  • Maintain customer shipping or mailbox accounts and update their information as needed
  • Make sure each customer leaves the store satisfied and all problems are handled properly
  • Create records of customer interactions and follow up with customers to ensure all of the questions have been answered
  • Create shipping labels for customers to ensure their packages arrive
  • Reply to incoming phone calls from customers including product and service questions, general information, and complaints
  • Pack customer items to UPS Shipper standards (you will get trained on this to become a packing expert)

Qualifications
  • Strong knowledge of customer interface and interaction
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • Must have graduated high school, received a G.E.D, or equivalent
  • One year customer service experience preferred
  • Must be able to lift 50 pounds
  • Must be able to multitask
  • Proactive listening skills and superb communication skills
  • Must be able to work both independently and as a team
  • Must have your own vehicle for transportation to and from work
  • Must have a willingness to learn new things
  • Must be able to work in a fast-paced environment

Compensation
$11.00 hourly
About The UPS Store

We extravagantly serve our customers by creating meaningful experiences through the mailbox, print, pack and ship, and other small business solutions.


At The UPS Store, we are about more than just packing and shipping. We consistently go above and beyond to ensure the customer leaves beyond satisfied. We believe that diligence is excellence, in ordinary tasks, over time. We are 3 "The UPS Stores" located in Sinking Spring and Douglassville and Gilbertsville PA.


We are looking for people who want to do work that matters, who want to grow themselves professionally, and who want to make a difference in the community. We are problem solvers, team players, and people who constantly grow. Come be a part of the team.

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