Customer Service Representative
Farmers Insurance
Dallas, TX US
Posted ago
Farmers Insurance
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Identify common customer issues and bring them to the attention of the team
  • Keep track of customer accounts and make updates with new account information as necessary
Qualifications
  • Previous work in a customer-facing position
  • High school diploma, G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
Compensation
$40,000 - $65,000 yearly
About Farmers Insurance

Farmers have been serving America since 1928. In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed, we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: we have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.


Our Ambition Statement

We’re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to Be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.


WHY CHOOSE FARMERS?

We’ve spent almost 90 years putting customers first — personalized attention is a hallmark of the Farmers experience.

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