Latoya Morris Farmers Agency
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
- Find patterns in customer complaints and bring them to the team for improvement
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Ensure customer account information is up-to-date
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school graduate, G.E.D. recipient, or equivalent
- Strong knowledge of customer interface and interaction
- P&C insurance license required for this role
About Latoya Morris Farmers Agency
Growing insurance agency specializing in property and casualty insurance needs for clients and their families. Be apart of this fun energetic team that is focused on helping clients protect their most valuable assets.