Customer Service Representative
Human Element Real Estate
Claremont, CA US
Posted ago
Human Element Real Estate

Do you love interacting with others, making connections, and helping people over the phone? Are you a phone-oriented problem solver? Then you're an excellent fit for the ISA ( Inside Sales Agent ) position at our company. You'll be responsible for incoming leads, calls, customer inquiries, mitigating services problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.


Responsibilities
  • Find patterns in customer complaints and bring them to the team for improvement

  • Calling incoming leads within 5 minutes or less and nurturing/transferring over appointment to team lead when set.
  • Maintain customer accounts and update with new account information needed
  • Respond to customer inquiries, product and service questions, and customer complaints.
  • Create records of customer complaints and bring them to the team for improvement
  • Regularly meet with sales to receive the newest service and product knowledge.
  • Refer to customer scripts when working through any lead, client, or SOI. Refer to supervisor if necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints.
  • Always having a GREAT attitude

Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Strong knowledge of customer interface and interaction
  • High school graduate, G.E.D. recipient, or equivalent

  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Must be great on the phone with customer service

Compensation
$40,000-$45,000
About Human Element Real Estate

We are a very rare breed and our team speaks for itself. We don't consider ourselves a Real Estate Brokerage, we are relationship connectors. We rely on our good morals and ethics to create a fun working environment and we strive every day to strengthen our daily culture in an ever-growing world. We are a family group that has fun with what they do. 

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