Human Element Real Estate
Do you love interacting with others, making connections, and helping people over the phone? Are you a phone-oriented problem solver? Then you're an excellent fit for the ISA ( Inside Sales Agent ) position at our company. You'll be responsible for incoming leads, calls, customer inquiries, mitigating services problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.
- Find patterns in customer complaints and bring them to the team for improvement
- Calling incoming leads within 5 minutes or less and nurturing/transferring over appointment to team lead when set.
- Maintain customer accounts and update with new account information needed
- Respond to customer inquiries, product and service questions, and customer complaints.
- Create records of customer complaints and bring them to the team for improvement
- Regularly meet with sales to receive the newest service and product knowledge.
- Refer to customer scripts when working through any lead, client, or SOI. Refer to supervisor if necessary
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints.
- Always having a GREAT attitude
- Excellent active listening, interpersonal, and communication skills
- Strong knowledge of customer interface and interaction
- High school graduate, G.E.D. recipient, or equivalent
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Must be great on the phone with customer service
About Human Element Real Estate
We are a very rare breed and our team speaks for itself. We don't consider ourselves a Real Estate Brokerage, we are relationship connectors. We rely on our good morals and ethics to create a fun working environment and we strive every day to strengthen our daily culture in an ever-growing world. We are a family group that has fun with what they do.