Customer Service Representative
Tammy Brown Agency
Canton, MI US
Posted ago
Tammy Brown Agency
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Identify common customer issues and bring them to the attention of the team
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

  • Ensure customer account information is up-to-date
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Educating clients on the policies they have purchased

Qualifications
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Display strong communication skills, active listening skills, and personal skills

  • Strong knowledge of customer interface and interaction
  • This job requires a high attention to detail

Compensation
$13 - $18 hourly
About Tammy Brown Agency

The Tammy Brown Agency believes and lives the following core values:

1. Hard Working

Walks in each day with an attitude of willingness to do the work and over-deliver on the promises we make to our clients. Doesn’t think it as a 9-5 job, but focuses on what needs to be accomplished to best serve clients.

2. Willing to be part of an “insurance family”-caring, helpful and interested in others, people-oriented

We treat each client and colleague as you would your own family. Give each client the attention they deserve. Put your phone away. 

4. Problem-solving

We will solve our client’s problems by educating them. If we can't solve their problem, we will connect the client with the person best suited to solve their problem.

5. Educator

Daily we seek to learn with the goal of becoming experts in our field. We share our knowledge with our clients to best serve their needs. We ask questions when we don’t know the answers.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.