Customer Service Representative
Rainbow Medical Supply
Brooklyn, NY US
Posted ago
Rainbow Medical Supply

We are looking for an exceptional candidate who is willing to go “above and beyond” and is excited about the opportunity for growth and expansion; also is someone who thrives in a fast-paced work environment. Must be self-motivated, have strong customer service skills, organizational skills, and an ability to problem-solve. A can-do, pleasant attitude and the ability to work independently is a must. If you are looking for a challenging position, a great office environment with the room to learn and grow, we’d like to meet you.
Customer Service Representative reports directly to the office manager and is responsible for ensuring the smooth daily running of the company. Duties include managing phone and e-mail communications, follow-up calls.

This includes fielding phone calls and directing them to the appropriate person. Providing updates to patients. Acting as the lead resource for administrative and secretarial support. Maintaining office files both hard copy and electronic. 

The ideal candidate has experience in the medical field, with an understanding of insurance procedures, enjoys a fast-paced office environment and can approach this position with strong management and organizational skills, responsibility and commitment. We are looking for a team player with a great attitude who enjoys working with people. Must have prior experience in the medical field and/or billing and collection for DME or Medical professionals.

If you’re up for the challenge, please apply today.


  • Primary duties include assisting customers, providing updates, inbound / outbound calling, e-mail communication, coordination and scheduling, following up.  
  • Create processes to ensure efficiency.
  • Organize work flow, verify insurance eligibility, obtain prior authorization.
  • Work in collaboration with team to obtain all necessary documentations.
  • Coordinate delivery and installation of equipment.
  • Obtain prior authorization.


  • Experience in Medical Office or Medical Supply, familiar with eligibility process, insurance verification
  • Excellent customer service, organizational and communication skills
  • Ability to multitask, work in an environment where frequent interruptions may occur
  • Friendly, outgoing personality, able to work with a team, clients, and the public
  • Technologically savvy and able to learn new programs quickly; proficiency in Word, Excel, and Internet skills
  • Strong written and verbal communication skills

$30,000 - $38,000 per year
About Rainbow Medical Supply

Rainbow Medical Supply focuses on supplying top quality medical equipment to meet specific needs to living a healthy, active, safe and enjoyable life style.

At Rainbow Medical Supply our customers are our top priority. We understand that everyone’s situation is unique and requires special attention to detail, therefore, we will assist each patient when it comes to selecting the right equipment for specific needs. For over a decade we have been providing the public with options regarding health challenges, surgery recovery, mobility limitations, chronic respiratory issues, custom fabricated orthotics, orthosis, diabetic supplies, elderly, sleeping disorder and pediatric rehabilitation.

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